Work Remotely as a Customer Support Intern at Paytm
Paytm hiring work from home job for the role is Customer Support Intern . Candidate should be Any graduate in any relevant field to apply for the post.
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The complete details of this jobs are as follows :
Company – Paytm
Role – Business Analyst
Qualification – Any Graduate
Experience – Fresher
Location – Remote ( Work From Home Noida office )
Salary – UPTO 10 LPA
ABOUT COMPANY
Paytm is an Indian multinational financial technology company, that specializes in digital payments and financial services, based in Noida. It was founded in the year 2010 by Vijay Shekhar Sharma under One97 Communications. The company offers mobile payment services to consumers and enables merchants to receive payments through its QR code, point of sale and online payment gateway offerings. In partnership with financial institutions, Paytm offers financial services such as microloans and buy now, pay later to its consumers and merchants. Apart from bill payments and money transfer, the company also provides ticketing services, retail brokerage products and online games.
WHAT YOU WILL BE DOING AS CUSTOMER SUPPORT INTERN ?
The following are the responsibility for the post of Intern –
Answering customer inquiries: The Customer Support Intern may be responsible for responding to customer inquiries via email, chat, or phone, and providing timely and helpful responses to their questions or concerns.
Troubleshooting customer issues: When customers experience issues with products or services, the Customer Support Intern may be tasked with troubleshooting the issue and working with other teams (such as engineering or product) to resolve the issue.
Identifying trends: The Customer Support Intern may be responsible for identifying common issues or themes in customer inquiries and reporting them to the appropriate teams to help improve product or service offerings.
Maintaining customer records: The Customer Support Intern may be responsible for maintaining accurate records of customer interactions, including notes on the customer’s issue and how it was resolved.
SKILLS REQUIRED FOR CUSTOMER SUPPORT INTERN
Strong communication skills: You should be able to communicate clearly, concisely, and effectively, both verbally and in writing, with customers and team members.
Active listening: Listening carefully to customers’ concerns, questions, and feedback is crucial to providing exceptional customer support. You should be able to pay attention to what they’re saying and understand their needs.
Problem-solving: You’ll need to be able to analyze customers’ issues and come up with effective solutions that meet their needs and expectations. Being resourceful, flexible, and able to think critically are crucial in this role.
Patience and empathy: Customer support can sometimes be challenging, especially when dealing with angry or upset customers. You should be able to remain calm and patient while listening to their concerns and show empathy to understand their situation.
Time management: Managing your time effectively is essential in a customer support role, especially when dealing with multiple customers at once. You should be able to prioritize tasks, manage your workload efficiently, and ensure that you meet customers’ needs and expectations promptly.
HOW TO APPLY FOR PAYTM WORK FROM HOME JOB 2023 ?
To apply for the Paytm 2023 Off Campus Drive – (Work From Home), interested candidates must follow the procedure outlined below:
If you have not registered before, create an account.
After registration, login and fill in the application form with all the necessary details.
Submit all relevant documents, if requested (e.g. resume, mark sheet, ID proof).
Provide accurate information in your application.
Verify that all the details entered are correct.
Submit the application process after verification.
Paytm Work From Home – Frequently Asked Question ?
1) What is the Customer Support Intern selection process ?
The selection process will be based on a written test followed by technical and Hr Interviews.
2) What is the qualification for the role ?
Educational Qualification – Any Graduate
3) What is the salary at Paytm ?
Average Paytm salary in India is ranges between UPTO 25 k Pm
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