Work From Home Jobs 2024 | Customer Service Executive

 

Post Name	Customer Service Executive
Date	Feb 7 , 2024
Short Info.	Intouchcx  is inviting applications for the position of Customer Service Executive Here you are given complete information about the job. Must read the complete article for complete information.

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IntouchCX Latest jobs Recruitment 2024 Overview

Company Name	Intouchcx
Post Name	Customer Service Executive
Job Type	Full Time Job
Experience	Fresher/ Entry (0-2 years)
Function/Business Area	BPO
Location	Pan India Location
Category	Customer Service
Official Website	Inctouchcx
Salary	Upto 2.5 LPA + Incentives

About the Job

Our ideal candidate shall have excellent customer service skills and be passionate about helping customers. Candidates need to understand customer expectations clearly using effective probing techniques and resolve the issues accordingly. Candidates will be responsible to resolve queries related to order, inventory, and billing via Live Chat/Email and ensuring the customers are satisfied with the service offered. Ensure all the contacts are documented using the tracking tool.

Job Role As a Customer Service Representative (Chat / Email)

Responsible for providing excellent customer service, solving questions and complaints related to order status, Inventory, Billing related queries, through web-chat and email based communication tools.

Responsible to handle inquiries in a manner which meets quality and performance standards
Identify and escalate priority emails to appropriate channels.

Handle customer complaints in a professional manner and attempt to successfully resolve cases in accordance with established guidelines.

Document customer transactions accurately in the appropriate systems.

Coordinate with the co-workers, lead persons and other departments as appropriate
Actively listen to the customer, and show empathy and patience.

Provide information to the client and place appropriate notes in the system indicating exactly what action was taken or needs to be taken.

Ensure policies and procedures are followed in all contacts.

Maintain thorough knowledge of systems so that information can be researched and proper information is given to the customer.

Learn and retain a thorough working knowledge of all existing and new processes and procedures.

Respond to incoming chats/emails within the stipulated SLA and meet the quality and performance standards by achieving assigned Key Performance Indicators – e.g. Contact Handle Time, Quality, CSAT & DSAT.

Attend Team Meetings/additional training sessions as scheduled.

Performs other duties as assigned.

As a Customer Service Representative (Chat / Email) You Have:

Fundamental understanding of eCommerce websites

Above average verbal and written communication skills – ability to speak accurately, using proper grammar, and good enunciation

Ability to listen attentively and to use the information provided by clients to tailor responses and actions to meet the client’s specific needs

Ability to work in a fast-paced, hectic, changing environment

Ability to organize and follow up multiple tasks/details with accuracy and timeliness
Ability to operate a phone system, personal computer

Ability to adhere to all organizational policies and procedures

Ability to work a variety of shifts including days, afternoons, evenings, weekends and holidays

Ability to perform basic mathematical functions

Must successfully pass a background check if required

Ability to effectively interact with employees at all levels of the organization and work with a variety of people from diverse backgrounds

Education / Experience Requirements

Education – Any Graduate

Experience – 0 to 5 years of experience in the call center industry, preferably in Chat/Email Operations

Ready to apply? Submit your application and one of our recruiters will reach out via email/phone/text to learn more about you and connect you to this exciting opportunity! If you provide your cell number, you agree to receive automatic recruiting texts from us at that number. Consent is not a condition of employment, and you can opt-out by replying STOP at any time. Message and data rates may apply.

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