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StreamYard Work From Home Jobs | Customer Support Representative | Experienced

StreamYard Work From Home Jobs, StreamYard is hiring for the role of Customer Support Representative. Interested and eligible candidates having Any Graduate degree with 1+ Year of experience are eligible to apply. The job description and all other important information are given below.

StreamYard is a live streaming platform that allows users to easily create and broadcast professional-quality live streams to various social media platforms, including YouTube, Facebook, LinkedIn, and more. It allows users to host interactive live shows, webinars, interviews, and virtual events with multiple guests, all from a simple web-based interface. The platform offers a range of customizable features, including branded overlays, screen sharing, and audience engagement tools like live comments and on-screen graphics.

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StreamYard Work From Home Jobs : Job Description 

Role - Customer Support Representative

Qualification - Any Graduate

Location - Work From Home

Responsibilities for work from home job in Stream Yard 

• Achieve and maintain expert knowledge of our product.
• Ability to handle a substantial number of customer inquiries promptly and to customer satisfaction within Zendesk.
• Guide customers on how to use StreamYard and help them troubleshoot issues through email, ticketing, live chat, social media and video calls.
• Collate customer feedback for the product team.
• Communicate clearly in writing to both technical and non-technical customers.
• Assist with successful onboarding of new customers.
• Always be friendly, helpful and supportive to customers.
• find common patterns and make data-driven decisions on the product.
• Have a mindset towards the team and company goals.
• Attend team and company meetings time to time.
• Improve customer knowledge base and other support materials.
• Contribute to internal support team resources.

Skills Required for work from home job in Stream Yard 

• Experience providing customer support in a B2B or B2C SaaS company
• Troubleshooting skills
• Fluent English speaker with outstanding written and verbal communication skills
• Comfortable with customers via video and written communication
• Love technology and can learn new things quickly
• Ability to teach yourself new skills and find answers on your own
• Great problem-solving Skills
• Exceptional organization skills
• Experience working in a fast-paced customer customer-centric environment
• Able to work shifts Wednesday to Sunday 7pm till 9am UTC
• Knowledge of troubleshooting video running in the browser
• Experience working on a video focused product 
• A good understanding of the video content creator tooling landscape

StreamYard Work From Home Jobs: FAQ

What does StreamYard do?

StreamYard is a professional live streaming and recording studio that you can use in your browser.

What is the role of a customer Support representative?

A Customer Support Representative will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers.

What is the salary of CSR in StreamYard?

The salary of CSR in StreamYard is 3 Lakhs - 6 lakhs/yr.

What are the questions asked in customer support interview?

They'll ask questions like these: What Does Customer Service Mean to You? 

What's One Time You Worked With a Difficult Customer 

How Did You Resolve the Situation? 

Tell Me About a Time You Assisted a Customer Who'd Worked with Multiple Agents and Didn't Get the Help They Needed.